![]() ![]() I had worked with lots of managers at Matrix, so had lots of opportunities to learn from each of them. ![]() The management was like any other management, learning, working hard, making mistakes, getting experience, and working towards perfection. How to type fast, write professional letters, how to work with many different personalities in the co-worker setting, what key words too look for in the medical records, durations on what is and is not normal for certain surgeries, FMLA rules and regulations, quality control, multitasking, and attention to detail, all while maintaining a professional and respectable approach to anything and everything that could come up taking nothing personal. write the denial letter if denied, write the approval letter if approved, provide customer service. Come in, check email, make phone calls, look at what needs attention first, process claims, review medical, meet with the boss about something, meet with the nurse about something, chat with co-workers, collaborate, discuss, and make decisions on disability and FMLA claims, respond to emails, confirm surgeries took place, check the mail, the fax machine, notify employee's and employers of decisions, via email, phone call, and by letter. ![]()
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